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THE BRIEF

A Fortune 500 company specializing in marketing and business communications was experiencing growing pains. Changing industry standards weighed heavily on their decades old legacy system as they failed to scale with speed and agility. In addition, the dwindling talent pool to support the existing legacy system posed critical bandwidth issues and created a sluggish delivery environment. 

While they attempted to leverage a new institutional platform to enhance their printing products and service offerings with advanced features, this only imposed more work to an already lean technical support staff.  

 

THE CHALLENGE

The client was faced with the challenge to ramp up the required talent and complete the migration program on time in order to realize the cost benefits. 

Saggezza was engaged to create a digital transformation strategy by doing the following:

  • Stand up a new team of engineers
  • Train them with the required skills 
  • Migrate 100+ applications from the legacy system to the institutional platform in 18 months

Further, the legacy system remained a blackbox as it lacked the proper documentation and was developed over time without a proper methodology in place. The success criteria of the migration program required a streamlined and consolidated solution for  all of their print processes as well as reducing their operational cost from license renewals and duplicate roles.

THE SOLUTION

Saggezza efficiently stood up a large global delivery team and trained them on the target platform. In parallel, the consultant team worked with the client program team to develop a migration plan for each individual application considering the business criticality, availability of critical stakeholders, and process methodology to be followed by various teams involved in the migration program and infrastructure needs. 

Saggezza ensured that all existing complex and customized business functionalities and features were migrated flawlessly. 


THE RESULTS

Eliminated dead code

 

Re-aligned to new process flows

 

Improved performance of applications

 

Reduced processing times

 

Automation of 15 different processes

Damage piece reprint, process interruption due to non availability of static parameters, disaster recovery, test certification, dynamic email communications, and version upgrades

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