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Where Does Digital Experience Fit into Digital Transformation?

While nearly every executive today spends at least some time thinking about digital transformation, it’s my experience that no two […]

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To Stay Ahead of the Competition, Start with Empathy

I recently outlined the difference between customer experience (CX) and user experience (UX) in a blog post on the intersection […]

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Everyone at Your Company Contributes to UX. Here’s How to Encou...

User experience (UX) encompasses the many ways a user engages with a digital product – from their emotional reaction to using […]

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Customer Experience & User Experience: Where they Meet

Author: Richard Alvarez, UX Practice Lead, Saggezza   This blog, co-written with Aparajito Sengupta (Senior UX Architect, Infostretch), draws on their joint experience […]

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A Guide to Accessible Digital UX Design

Accessible UX (user-experience) design refers to design that is built to be as useful for one group as any other. […]

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Insurance Company Collects $800,000 in Additional Premiums Throug...

When a top U.S. Insurance company noticed a large portion of their web traffic was leaving in the checkout process, they reached out to Saggezza for help.

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Why Client Centricity Should Be the First Goal of an Insurance Co...

In previous blog posts, we’ve discussed the what and how of digital transformation for insurance organizations: what the end state […]

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How the Pandemic Will Shape UX: 2021 and Beyond

The COVID-19 pandemic disrupted almost every system we rely on, drastically changing our behavior in every sphere of our lives. […]

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Decreasing Page Load Times Improves Customer Retention

A large financial institution faced frustration due to slow page load times requiring a complete rewrite of the middleware infrastructure.

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Elevating User Experience for The Father’s Table with Websi...

A privately owned nationwide dessert company was looking to transform their website to ensure a positive user experience for customers, brokers, and sales team members.

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