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Establishing a Business Case for User Experience (UX): An ROI Case Study

“…Proactively delighting customers earns trust, which  earns more business from those customers, even in new business arenas. Take a long-term […]

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User Research and Design for Voice Applications

July 29, 2019 By Janet M. Six, UXmatters In this edition of Ask UXmatters, our experts consider how user research and […]

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How to Show the Value of Customer Experience Efforts

July 24, 2019 By Phil Britt, CMS Wire Those who lead customer experience efforts believe these initiatives are beneficial for […]

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The Usefulness of Implementing Voice Technology in Apps

Voice technology is taking over. Almost everyone is interacting with it in some way; in their cars, on their phones […]

Design Systems: Using Sketch to Manage Rebranding Interruptions
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Design Systems: Using Sketch to Manage Rebranding Interruptions

Have you ever planned a five-course dinner party? It starts with selecting multiple recipes, then shopping and preparing all the […]

Lean UX & Agile Work Wonders Together
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Lean UX & Agile Work Wonders Together

There’s nothing more frustrating than spending hours and hours working on something only to find out it isn’t exactly what […]

Design Systems Help Everyone
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Design Systems Help Everyone

Smart organizations recognize the importance of having design systems in place. As part of product development, it allows teams to […]

Agile and UX Teams Deliver Better Together
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Agile & UX Teams Deliver Better Together

Agile methodology and development teams that subscribe to this mindset aim to answer the question, “Can we build this product?” But they might be missing the mark by not asking, “Should we build this product? Do our customers want or need this?”

The Value of User Experience Workshops
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The Value of User Experience Workshops

An important part of user research is facilitating workshops. Workshops are a crucial starting point of any user experience project […]

Minimum Lovable Product is the New MVP
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Minimum Lovable Product is the New MVP

Arguably the biggest benefit of implementing agile product development is the continuous feedback loop that is created by releasing product […]

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