Open API Ecosystem for Retail Industry Leader

By: Saggezza

Case Study, Open Enterprise, Retail
Integrated solution for sharing data services from multiple business functions using APIs. This included a new enterprise system using lightweight Emergent Architecture to support a multi-channel strategy.


Fortune 500 Retailer (with over 1,000 stores in 49 states)

Business Challenge

Our client was unable to accommodate complex retail industry needs due to the rigidity of their enterprise architecture. The client recognized that in order to be a truly multi-channel retailer, they must present a single, integrated view through all digital touch points.

Project Highlights – How a Fortune 500 Retailer is increasing its IT value chain

Saggezza advised the client to build an ecosystem of APIs, which would allow internal and external sharing of information and the creation of new applications thus allowing close integration across all touch points. We set up a new enterprise system using lightweight Emergent Architecture, which is flexible enough to support new business models as needed.


The benefits of this open API ecosystem came to light over one of the busiest retail weekends of the year. The Inventory API was successfully deployed as a result of our compact implementations and diligent testing. 99.97% requests were serviced effectively! The APIs allowed the client to outsource the application development, hosting, and support to third party vendors. This led to the creation of new applications such as gifting and wish lists, just in time for the holidays. The open API ecosystem enabled the company to generate approximately two billion in revenue in November and has business analysts and industry experts predicting healthy results throughout the remaining holiday season. Over one weekend alone, this client saw a 7% increase in revenue and a 13% increase in visitors to the site. Contact Us for information on getting the most bang for your IT budget’s buck.