Enterprise Solutions
EAI / B2B Systems
Supply Chain Management
CRM / Customer Loyalty Systems
e-Business
Data Warehousing & Business Intelligence

Enterprise Solutions
For many organizations, enterprise systems are the mission-critical backbone through which most, if not all business transactions flow. Besides providing the core transaction processing that large, complex enterprises require, enterprise systems is often the launch pad for strategic initiatives, such as e-Business and B2B commerce.

In the fiercely competitive global markets, it is imperative for business enterprises to constantly innovate and enhance operational efficiency to keep pace with market dynamics. In order to do this, organizations need state-of-the-art technology in the form of enterprise applications to meet their specific needs. Moreover, a partner who understands technology not in isolation, but as a key component of business strategy, is the other fundamental element required to complete the picture.

Enterprise solutions control three most critical elements and major assets of a business:

• Inventory
• Customers
• Employees

Enterprise systems implementation requires significant amount of custom design and development. This is essential for the effective running of businesses.

At Saggezza, our Enterprise Solutions serve global enterprises, independent software vendor companies and Web-based businesses. We have successfully designed, developed, integrated and deployed such solutions to many vertical market segments. We also provide managed services to customers for their implementations. As part of the managed services, our consultants help clients in optimizing and fine tuning the existing implementations, thereby optimizing the business process, resulting in large cost savings. Other activities include application and database migrations from one platform to another.

• Our core competencies include:
• Design and development of custom add-on developments
• Application integration and real-time data availability of the enterprise
• Data warehousing solutions for the enterprise
• Enterprise portals
• Application management services for the enterprise
• Application migration and porting services

Technologies on which we build our Enterprise Solutions include:

• SAP
• Oracle Financials
• Retek
• MFG Pro
• Lawson
• JDA

The supply chain is a network of facilities and distribution options that performs the functions of:

• Procurement of material from vendors
• Transformation of these material into intermediate and finished products, and
• The distribution of these finished products to customers

Supply Chain Management
Supply chains exist in both retail service and manufacturing organizations, although the complexity of the chain may vary greatly from industry to industry, firm to firm, and geography to geography.

Supply Chain Management (SCM) is the process for planning, implementing and controlling the flow and storage of goods from suppliers to consumers, including inbound, outbound, internal and external movement in addition to the return of products for repair and recall. SCM solutions help companies deliver the right product at the right time for the right price, with the least possible cost

At Saggezza, we work with retail organizations and other companies within the supply chain to:

• Reduce lag time in the supply chain
• Forecast demand more accurately
• Source and produce more effectively
• Fulfill orders closer to real time
• Reduce warehouse costs and inventory levels

The value we create includes:

• Cost savings through integration of the supply chain
• Reduced inventory levels
• Reduced procurement costs and improved vendor management
• Reduced cycle time
• Increase in revenues and improved profitability

CRM / Customer Loyalty Systems
To provide services of value to the customer, managing the full range of customer relationships starts with capturing the diverse needs and the types of interactions with each customer. As such, the IT infrastructure requires integration at all possible touchpoints including front office or customer support centers, call centers, e-Mail and Web interfaces. Such an implementation also helps identify and retain the most profitable customer segments through personalized interactions.

Customer Relationship Management (CRM) is the science of developing a customer-centric organization. With a CRM focus, a company utilizes every opportunity to delight customers, foster their loyalty and build long-term, mutually satisfying relationships.

CRM solutions can help companies to transform the way they do business with their customers by:

• Providing a personalized customer experience, in leveraging the information they collect.
• Offering additional outlets for customer convenience, including Web-based access to their store.
• Offering customers the right products at the right time, through the use of segmentation.

CRM systems comprise of process areas that support relationships with customers, including SFA, contact centers and loyalty and marketing programs that can broadly be classified as follows:

• Operational CRM - The various activities and actions taken to meet or exceed the customer expectations for the offered product or service.
• Analytical CRM - The analysis basis for customer centric initiatives.

At Saggezza, our Operational CRM solutions include the following:

Marketing Campaigns

• Reaching to the prospective customer through various promotional media
• Devising of launch or promotional packages
• Loyalty programs

Customer Service

• Quality focus
• Staff awareness
• User manuals and guides
• Warranty
• SLAs

Our Analytical CRM solutions include the following:

Customer segmentation, helps in analyzing

• Customer response on new products or promotions
• Customer likes and preferences
• Market and segment definition

Campaign / Promotion effectiveness analysis

• Media channels performance
• Response from a geographical location, age group or segments
• Cost and benefits of the campaign

Customer loyalty analysis

• Reasons for customer attrition
• Reasons for customer loyalty

Cross selling

• Promoting other products based on the details gathered

Product pricing

• Establishing price-sales relationships

Target marketing

• Targeting the campaigns and promotions to the specific groups
• Market basket analysis to study the affinities between the products

e-Business
Easy access to universal information is the driving need for most retail enterprises to empower their internal and external users to make better business decisions rapidly. Whether trading hubs or procurement exchanges, the value proposition lies in process optimization within the industry or a specific firm's value chain, thereby impacting the cost of search, coordination or processing costs. Application functionality would cover core functions within the supply chain including search, sourcing, negotiations, financing, execution, and settlement.

Within this broad framework, integration of search implementation, electronic retailing, cataloging, document exchange, negotiation, dynamic pricing, shopping/order management systems, transaction processing, logistics, shipment tracking and wholesale payments are involved.

e-Business initiatives being undertaken by companies globally involve the integration of new and often dynamic, technologies in the enterprise. This involves not only creating a proper technology infrastructure (systems, applications, networks, equipment) but also requires careful analysis and definition of the strategic implications of the Internet for business, creative possibilities for brand, content and user experience.

At Saggezza, we understand how critical it is for the architecture to integrate with other exchanges or with the legacy systems of channel partners. With expertise ranging from online education, market exchanges, services, travel and leisure to entertainment, we have developed value-added e-Business applications and organically developed solutions for various industry segments using emerging technologies.

Data Warehousing & Business Intelligence
In the current scenario of the business world, competition is never too far. Enterprises are forced to make critical business decisions within extremely short timeframes encompassing volumes of data. Given these constraints, Business Intelligence is the answer to the enterprise requirements of decision support. With tremendous ease of access to the business insight provided by these solutions, power users can now pinpoint their strategies to explore a whole new range of business possibilities.

At Saggezza, we have uniquely designed Data Warehousing & Business Intelligence solutions that are based on a holistic approach for quick and precise implementation of such projects. Our innovative and tested approach helps our customers to derive the maximum out of the information wealth of the organization, to help them stay ahead of the competition.

We have expertise in integrating and implementing a whole range of Data Warehousing and Business Intelligence solutions from leading vendors. We also have a robust and flexible data warehousing methodology that is leverageable for such engagements.

Specifically, we offer the following services:

• BI consulting
• Data warehousing design and development
• DW/BI implementation services
• DW/BI support & maintenance services
• Specialized Services
• Data mining
• Analytical CRM
• Corporate information factory